Frequently Asked Questions

Shipping Questions

How long will it take for my order to ship?
All orders are processed and shipped on the day they are received when the order reaches us by 5pm EST Monday through Friday during the cold months (mid September through mid May). However, we do not ship "over the weekend" in warm weather and switch to a "Summer shipping schedule" during those months,processing orders Monday through Thursday.
How much will it cost to ship my order?
It depends on the level of service that you select at checkout but we have made it simple and easy for you to calculate your prospective shipping costs. - Free Shipping is available for orders of $45 and up going to a single address. With this option, your order will be delivered by the 3rd business day. - With the Standard 2-Days Service, shipped to a single address, one item costs $13.00 and each additional item costs another $4. Delivery is completed by the 2nd business day. - With the Overnight Service, shipped to a single address, one item costs $20.00 and each additional item costs another $5. Delivery is completed the next business day. Please keep in mind that UPS charges us per package and that these prices apply to items shipped to a single address in one shipment. If you are thinking of shipping multiple boxes to different addresses, please refer to our Larger Orders page or use our contact us form to discuss your specific needs..
How will I know that my order has been shipped?
You will receive a confirmation email with tracking information directly from UPS once your order has shipped, as well as a delivery notification.
Do you ship during the Summer?
We ship Leonidas Belgian Chocolates year round but switch to a "Summer Shipping Schedule" mid May through mid September as WE DO NOT ship "over the weekend" during the warmer months. At that time, the orders placed with the Free Shipping and the Standard option after 5 pm EST on Wednesdays, and on the Overnight Service after 5 pm EST on Thursdays will not be shipped until the following Monday so that your chocolates do not sit in the heat in transit over the weekend.
Do you ship outside the US?
We do not ship outside of the Continental US. To find a Leonidas Belgian Chocolates retailer near you, please visit www.leonidas.com.
How late can I order during the holidays?
However, we cannot be held responsible for delays caused by inclement weather in transit. We recommend that in the winter months, especially during the Holidays, you order as early as possible.
Can I order now and receive my shipment at a later date?
Yes, but we are unable to process these requests through our website. To arrange a future delivery date, simply call us during store hours at 1-800-900-CHOC.

Products & Services Questions

Do you offer Gift Certificates?
No, not at this time.
How do I redeem my Gift Certificate?
On our previous web platform we did offer Gift Certificates. Yes, but we are unable to process these requests through our website. To arrange a future delivery date, simply call us during business hours at 1-800-900-CHOC.
Can you accommodate large orders?
Yes! As a matter of fact, many companies of all sizes use Leonidas Belgian Chocolates for their holiday gift-giving needs and other occasions. Please refer to our Larger Order Page where you can download our convenient Group Order Form to ship to multiple addresses. Once filled with your address list, just email it to us at cs@leonidas-chocolate.com.
Do you offer discounts on large orders?
Volume discounts are available depending on the size, complexity, and timing of your order. Please do not hesitate to call us at 1-800-900-CHOC or email us at cs@leonidas-chocolate.com to discuss your specific requirements.
How can I get more information about Leonidas Belgian Chocolates?
You can always visit www.leonidas.com to find the complete listing of Leonidas stores worldwide as well as more information about Leonidas Belgian Chocolates. Then, we strongly recommend that you sign up for our email service. Unlike many others, we do not flood your mailbox every day or week, but only send time sensitive reminders for the holidays as well as a handful of special offers during the year, to a maximum of about 12 emails a year.

General Questions

How can I get assistance if I need it?
Will I be required to pay Sales Tax?
With a physical presence in both New York and New Jersey, we are required to collect Sale Tax in those two states at the rate of 8.875% on orders shipped to addresses in NY and at the rate of 7% on orders shipped to NJ. NY and NJ Sale Tax do not apply to orders that are shipped to any other state.
What if I made an error in my order?
Please contact us immediately! We understand that mistakes happen and we'll do everything in our power to make the necessary corrections before shipping. However, once the items have shipped we cannot make any further revisions to your order. Common customer errors include: entering incorrect addresses, selecting the wrong item or quantity, etc. Please double check your order carefully before submitting!